Our Approach

Market research begins with a conversation.

Nobody knows your organisation better than you do.  That’s why our first step is always a conversation.   We take the time to sit, listen and respond with respect because every project is unique and every client’s circumstances are different. We tailor-make our approach to suit your market research needs.  We consider the problem alongside your budget and other factors so we can deliver a solution that meets your needs.

We believe informed and engaged clients get more value.  We provide you with options, so you can have input into the design process.  We make sure we keep you “in the loop” so that you know what’s happening every step of the way.

We know your customers are precious so we communicate with them openly, honestly and with respect.  Experience tells us a good research process sends a positive message about your company.  It says you care enough about your customers to listen and take action on their behalf – see our Customer Experience case study.

Good decisions need good information

We’re critical thinkers who consider problems from all angles.  We employ a wide variety of techniques to get insight and understanding from what can be a “mountain” of data.  We’re flexible, thorough and always looking for ways to do things better.

We have a drive to do what’s right and a commitment to reporting the things that matter.   We’re honest and brave enough to challenge the status quo.  We have the experience and tact to raise difficult issues but are always willing to showcase and celebrate success.

You can trust our results to meet the highest standards.  Research Solutions is committed to ethical practice and ongoing professional development.  The company is Quality Assured and we’re long-standing members of the Australian Market and Social Research Society.

Our mission is to provide our clients with the insight and information they need to make decisions with confidence.