Our Services

Bringing clarity to how you view your customer, market or competitor.

Customer engagement and insight

Are you leveraging your relationship with your customers to build customer loyalty?

Stakeholder and community consultation

Are your stakeholders and community strong advocates for your brand / organisation?

Program evaluation

What are the outcomes you use to measure success and how close are you to achieving them?

Branding and communication

Is your brand clearly differentiated and positioned to maximise your opportunities?

Case Studies


With more than 5,000 projects completed to date, we’ve selected just a few examples of our most recent work to give you an idea of how we’ve helped other organisations achieve their objectives.  See our case studies page for more.

Key People

Research Solutions is  a team of highly experienced consultants, each with more than 20 years’ experience buying and designing research projects across most industry sectors.

Research Solutions is esteemed as one of Perth’s foremost market research firms.  Our core mission is furnishing clients with indispensable insights tailored for navigating dynamic environments. We use a range of methods including surveys, video discussions and focus groups conducted in Perth, throughout regional WA, and nationally, to provide relevant, up to date market data, consumer insights and opinions, so that you can make decisions with confidence.

As a comprehensive agency, we go beyond the offerings of typical online market research firms in Perth. Alongside the aforementioned services, we specialise in conducting in-depth interviews, telephone surveys, and customer satisfaction research within the Perth area. Additionally, our portfolio extends to encompass:

  • Evaluation research
  • Strategic market research
  • Local Government research
  • Community consultation

These services are available not only in Perth but also throughout Western Australia, ensuring comprehensive coverage and tailored solutions to meet diverse needs.

Our team is passionate about providing accurate information for our clients, and with over 20 years’ experience working across most industry sectors, we’re pleased to be considered one of the best market research companies in Perth. We have the capacity and the expertise to work with clients in almost any business sector and can quickly design and implement relevant research programs, including surveys and focus groups in Perth and around the State.

When you use our services, you will be working with a professional and knowledgeable team. Working collaboratively with our clients is something we feel is essential to make certain every project is tailored specifically to your needs. Nobody understands your clients or community the way you do and to get the best information, our team needs to ask the right questions that strike a chord with your audience. Experience and knowledge are vital when it comes to conducting:

  • Community consultation
  • Telephone surveys
  • Customer satisfaction research
  • Evaluation research
  • Strategic market research
  • Local Government research

On our website, you’ll discover comprehensive insights into the diverse approaches and methodologies we employ. Engage with our team to share your ideas and articulate your objectives. They’re eager to address any inquiries you may have, and present alternative strategies tailored to your industry.

In today’s fiercely competitive business landscape, merely identifying an opportunity isn’t sufficient to ensure success. Many businesses falter in their initial years despite having promising models, often due to inadequate market research. While innovative ideas, dedication, and perseverance are crucial, they alone are insufficient.

Effective market research is indispensable for thriving in business. As one of Perth’s foremost market research firms, Research Solutions possesses the proficiency to utilise a variety of research methodologies to guide your business decisions. Each member of our team boasts over two decades of experience in the field, sharing a commitment to upholding the highest ethical and professional standards. Grounded in honesty, integrity, and unwavering dedication to our clients, we consistently go above and beyond to deliver exceptional results.

Market research encompasses various methods and objectives aimed at acquiring insightful knowledge about your customers, competitors, and your brand’s position within the market landscape. For entrepreneurs, initiating market research early on is crucial for testing new products, refining designs, and devising effective advertising and promotional strategies. Particularly for emerging businesses striving to navigate the initial months, strategic market research aids in comprehending the needs and expectations of the target market, fostering business success in Perth.

The sustenance of your business heavily relies on being customer-centric, ensuring high levels of customer satisfaction, and maintaining favourable Net Promoter Scores. It is imperative to establish benchmarks and continuously track these metrics. Identifying strengths in customer service, areas for improvement, reasons behind customer loyalty to your business over competitors, and the likelihood of repeat patronage are all pivotal inquiries.

Assessing service quality holds paramount importance, and customer satisfaction research serves as a priceless asset for numerous Perth businesses striving to prioritise customer-centric approaches. Methodologies encompass a range of approaches including focus groups and in-depth interviews to grasp customer perspectives, alongside the measurement of satisfaction and Net Promoter Scores through intercepts, telephone, and online surveys.

Research Solutions excels in community engagement across Perth and regional and rural Western Australia. Specialising in handling contentious issues for Local Government, State Government, and Planners. Employing a diverse array of consultation methodologies such as focus groups, workshops, in-depth interviews, pop-ups, website consultation pages, and online surveys, we ensure comprehensive engagement.

In addition to community consultation, evaluation research stands as another cornerstone of our proficiency, allowing us to gauge the efficacy of programs and campaigns. Our toolkit often includes pre- and post-research surveys to assess changes before and after initiatives, with periodic mid-program evaluations enabling real-time adjustments.

With a wealth of experience spanning over 25 years and encompassing 6,000 case studies across various sectors including business enterprises and government entities in Perth, our team comprises highly adept researchers and analysts. We specialise in gathering and analysing strategic information to furnish you with actionable insights and data, guiding informed decision-making aimed at bolstering your business’s resilience and prosperity.

Market research stands as a pivotal tool for any business endeavour. Whether you seek online market research firms in Perth or nationally, or require a reputable entity to conduct comprehensive interviews in Perth and Western Australia, Research Solutions is your prime destination. Feel free to reach out to us via phone at +61 08 9225 7772, email us at nicky@reserachsolution.com.au, or directly through our website. We eagerly anticipate the opportunity to engage with you and explore how we can contribute to your success.

Understanding how your business is perceived by both current and potential customers is integral to its success. Many businesses, regardless of size, find the thin line between triumph and defeat hinging on their awareness and insight into customer perception. Recognising how your business is viewed and gauging satisfaction levels is crucial to meeting customer expectations and delivering effectively.

Regrettably, in Perth, numerous entrepreneurs overlook the advantages of strategic market research, thereby missing out on potential opportunities and disconnecting from their client base. At Research Solutions, we stand as one of Perth’s foremost online market research firms. With extensive experience in customer satisfaction research, often conducted cost-effectively through online platforms, we also specialise in various research domains, including local government research for major Local Governments in Perth and across Australia.

Our proficient team employs a diverse array of research methodologies, ranging from in-depth one-on-one interviews and focus groups in Perth to large-scale telephone surveys and online surveys, sometimes combining methods for enhanced efficiency. Whether forming community-based focus groups or employing other techniques, our objective remains consistent: to glean insights and perceptions that facilitate your business’s evolution toward greater customer-centricity and client focus.

The crux lies in connecting with your customers and community. Many innovative ventures falter due to their inability to effectively engage with their community and clientele. It’s the small details that truly make the difference.

Reach out to Research Solutions and allow us to help transform your business.

How can we help you?

Whether you’re an experienced research buyer and know exactly what you need or you’re considering research for the first time, we’re happy to help.